What type of tools are ManageEngine ServiceDesk Plus and AlienVault OSSIM primarily classified as?

ManageEngine ServiceDesk Plus and AlienVault OSSIM are classified as ticketing tools. Ticketing tools are used to manage and streamline service requests, incidents, and tasks within an organization. They help teams track issues from initiation through resolution, ensuring that responsibilities are clear and tasks are managed efficiently.

In the case of ManageEngine ServiceDesk Plus, this tool specifically focuses on IT service management, providing functionalities like help desk support, incident management, and change management. AlienVault OSSIM, while primarily known for its capabilities in security information and event management (SIEM), also includes ticketing features to address and resolve security incidents effectively.

By categorizing these tools as ticketing tools, it highlights their role in facilitating communication, accountability, and resolution of issues rather than focusing on security threats or content filtering, which are the functions of other types of tools in cybersecurity and IT management.